Refunds

We refund every eligible return under our 30-night trial and every unopened item returned within 30 days of delivery. Refunds are triggered the moment the courier scans your parcel — you don't wait for it to arrive at our warehouse. Faulty or damaged items are refunded (or replaced, your choice) as soon as we see photos of the issue.

Refunds always go back to the original payment method. Once we've triggered the refund on our end, your bank or card issuer typically posts the funds within 5–10 business days. PayPal and instant card refunds usually clear on the shorter end; some EU banks take the full ten.

If ten business days have passed without the credit landing, email support@duneanddore.com with your order number and we'll trace it with our processor the same day.

Want a different size or colour? Email us — we ship your replacement as soon as your return scans with the courier, so you're not waiting for the round trip. Any price difference is refunded or charged to the original payment method.

Every piece is inspected before it leaves our warehouse, but if anything arrives damaged, mis-shipped, or develops a fault within the first year of normal use, we make it right. Email support@duneanddore.com with your order number and a couple of photos and we'll refund or replace within one business day. No return needed for damaged items.

• Duvet inserts, pillow inserts, and mattress toppers once used, for hygiene reasons.
• Gift cards.
• Items marked "final sale" at checkout.